Find the product you want

Explore SFS Wellness educational resources, then review available products and product-family information in the SFS Wellness Shop. Confirm the current price, purchase requirements, and availability for your state.

Add products and the correct consultation

Direct-purchase products need no consultation. If a product requires a prescription, add the consultation required for your products and state. One consultation covers every product in your cart that can share it.

Controlled-substance medication always requires a Sync Controlled Substance Consultation. A standard Sync Consultation cannot be used for controlled substances.

Complete your purchase

Checkout is handled on the SFS Wellness Shop site. Payment covers your selected items and any required consultation. The Rythm at-home lab kit is not an SFS shop product; when lab work is needed, you’ll get a lab referral link on your order confirmation page after you place your order. The Signature HRT and TRT memberships already include the consultation and lab work.

Lab work may also be required for other controlled substances, not only TRT and HRT. Review the requirements for your selected products before paying.

Complete consent and address confirmation

Follow the provider’s consent and address-confirmation prompts at checkout. Complete these steps through the provider’s form and follow any additional instructions you receive.

If anything is missing, our team will follow up with you directly and help you complete it.

Complete lab work, when required

When lab work is required, you’ll get a lab referral link on your order confirmation page after you place your order. Follow the lab provider’s consent, ordering and return instructions. Contact our team if you need help finding those instructions.

Complete your consultation, if required

Direct-purchase products do not require this step. For prescription orders, follow the intake or appointment instructions emailed to you after checkout. Complete medical intake through the provider system.

Async Consultation: for products eligible for async review in states that permit it, submit your medical intake form for physician review. No appointment is required. Reviews typically take 24–48 hours.

Sync Consultation: where async consultations are not permitted, book and attend a live appointment. Your selected products may also require this type of consultation.

Sync Controlled Substance Consultation: always book and attend this consultation when purchasing controlled-substance medication. A standard Sync Consultation cannot be used for controlled substances.

Timing for either live consultation depends on when you book and complete your appointment. Your licensed provider reviews your information, assesses eligibility, answers your questions, and may adjust your protocol. All prescriptions remain subject to physician approval.

Pharmacy processing and shipping

Once your prescription is approved, the physician sends it directly to the pharmacy. Pharmacy processing typically takes approximately 48–72 hours. Direct-purchase products proceed to fulfillment once the applicable requirements are complete.

Orders processed by the pharmacy by Thursday at 12:00 p.m. EST can ship that week. Orders not processed by this cutoff ship the following week, as pharmacies do not process orders after noon on Thursdays.

Once shipped, delivery typically takes approximately 48 hours. These are estimated timelines, not guaranteed delivery dates.

Outcome

If approved or otherwise eligible for fulfillment, your products are delivered to your door.

If the provider does not approve, your order is refunded. Your consultation fee is also refundable one time per customer; just ask us. Review the shop's current cancellation, refund, availability, and fulfillment disclosures before paying.